Refund policy
Returns
We want you to feel confident in your purchase. If you’re not completely satisfied, we accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unused, in original condition, and in original packaging
- Proof of purchase is required (order number or receipt)
Non-Returnable Items
Certain items cannot be returned, including:
- Clearance or final sale items
- Items damaged due to misuse or normal wear and tear
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved:
- Refunds are issued to your original payment method
- Please allow 3–7 business days for your bank or credit card provider to process the refund
Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us and we’ll make it right.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- A brief description of the issue
- Photos of the item and packaging
We’ll resolve it as quickly as possible.
How to Start a Return
To start a return, contact us at:
precisioncraftsupply@gmail.com
Please include your order number and reason for return.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you’ve done all of this and still have not received your refund, reach out to us.
Questions
We’re always here to help. If you have any questions about your return, feel free to contact us anytime.